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Returns and Shipping

Returns

Returns are within 2 weeks of receiving the garment, if the customer is not happy with fit or style etc. Returns are at the expense of the customer, must be unworn, unwashed, in perfect selling condition with tags on. 

We can either refund, exchange size and/or style, or provide a credit note.

Online orders are shipped once a day. Orders placed before 3pm NZ time Monday-Friday will usually be shipped on the same business day.

Orders placed after 3pm or on weekends/public holidays, will be shipped on the next business day.

Handling times may vary during busy periods.

We use GoSweatSpot, which gives us the most efficient courier provider available. Shipping aim is within 1-2 business days, sometimes 3. 

Tracking information with GoSweetSpot gets automatically sent to the customer once we have fulfilled the item. 

We want to get your order to you as soon as possible, so try always aim to ship on the same day or as soon as possible.

If you would like to cancel your order or would like to change the order, please contact us and we will do what we can to help.

PLEASE NOTE:  Return shipping to Hurricane is your responsibility and cost within 14 days.  Item(s) must be returned unused, unwashed and unaltered, with tags attached.   We do not refund or exchange sale items.   Online returns can be accepted at our physical store on 49 Willis Street, however refunds or exchanges will only be processed by our online team. 

Shipping

To ensure you receive your items as quickly as possible, we use GoSweatSpot, the most efficient courier provider available. 

Shipping aim is within 1-2 business days, but sometimes 3.

All courier bags we use are 100% compostable, made from sustainable plants.  These supplied from Better Packaging Co.   

Once your order has been confirmed, we send you both a receipt and tracking information via email through our delivery partner GoSweetSpot.

Normally this takes a few minutes after purchase. If this does not come through into your inbox, please check your spam folder.

We always welcome feedback and would love to hear from you if you can't find your ideal denim.

We do private fitting sessions and have a physical store on Willis Street, Wellington.

Get in touch via the contact form to book a time with one of our friendly store members.

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