What is your returns policy?
Returns are within 1 week of receiving the garment, if the customer is not happy with fit or style etc. Returns are at the expense of the customer, must be unworn, unwashed, in perfect selling condition with tags on.
We can either refund, exchange size, or provide a credit note.
PLEASE NOTE: We do not refund or exchange sale items.
When will my order be shipped?
Online orders are shipped once a day. Orders placed before 9am AEST Monday-Friday will usually be shipped on the same business day.
Orders placed after 9am or on weekends/public holidays, should be shipped on the next business day.
Handling times may vary during busy periods.
How do I track my order?
We use GoSweatSpot, which gives us the most efficient courier provider available. Shipping aim is within 1-2 business days, but sometimes 3.
Tracking information with GoSweetSpot gets automatically sent to the customer once we have fulfilled the item.
Can I cancel or change my order?
We want to get your order to you as soon as possible, so try and ship on the same day.
If you would like to cancel your order or would like to change the order, please contact us and we will do what we can to help.
To ensure you receive your items as quickly as possible, we use GoSweatSpot, the most efficient courier provider available.
Shipping aim is within 1-2 business days, but sometimes 3.
All courier bags we use are 100% compostable, made from sustainable plants.
Once your order has been confirmed, we send you both a receipt and tracking information via email through our delivery partner GoSweetSpot.
Normally this takes a few minutes after purchase. If this does not come through into your inbox, please check your spam folder.
Get in touch
We always welcome feedback and would love to hear from you if you can't find your ideal denim.
We do private fitting sessions and have a physical store on Willis Street, Wellington.
Get in touch via the contact form to book a time with one of our friendly store members.
Located on Willis Street, Wellington.
With over 30 years under our belt, our award-winning team of denim experts are the best in the game.
Our store is who we are, and we take pride in putting our customers first - providing quality denim for every purpose, and everybody.
Dozens of high-end brands.
We know the secret to the perfect pair of jeans is a good cut, and great material.
That’s why at Hurricane Denim, we exclusively stock our very own curated selection of world-class, premium brands - and bring them direct to you.
We are a team of denim experts. Visit us in-store on Willis Street, Wellington for a free one-on-one consultation to find the perfect fit, style and cut of denim for you.
Click here to get in touch with our friendly team.